Privacy Policy

Information we collect

We collect information you provide directly to us, including:

• Account information: your name, email address, and business name when you create an account.
• Project information: details you submit when ordering a service, including business details, project briefs, and any files you upload.
• Contact form submissions: your name, email, and message when you reach out through our contact form.
• Payment reference information: since we use bank transfer only, we never collect or store card numbers or banking credentials. We do record the reference number associated with your transfer for reconciliation.

How we use it

We use the information we collect to:

• Deliver the services you've ordered and communicate with you about your project.
• Maintain your account and order history.
• Verify bank transfer payments against the correct order.
• Respond to support requests and questions.
• Improve our services based on how they're actually used.

We do not sell your personal information to third parties.

Cookies & tracking

We use a limited set of cookies necessary for the site to function, such as keeping you logged in to your account. We may use basic analytics to understand how visitors use our site, in aggregate, and not tied to your identity beyond what's needed to serve you as a customer.

Sharing your information

We do not share your personal information with third parties except:

• Service providers who help us operate our business (such as hosting providers), bound by confidentiality obligations.
• When required by law, such as in response to a valid legal request.
• With your explicit consent for a specific purpose.

Data security

We take reasonable technical and organizational measures to protect your information from unauthorized access, alteration, or disclosure. No method of transmission or storage is completely secure, but we work to use commercially acceptable means to protect your data. Because we never collect card or banking credentials, that category of risk simply doesn't exist on our systems.

Your rights

Depending on where you're located, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information, subject to legal or contractual obligations.
• Object to or restrict certain processing of your information.

To exercise any of these rights, contact us using the details below.

Data retention

We retain your information for as long as your account is active or as needed to provide services to you, comply with legal obligations, resolve disputes, and enforce our agreements.

Changes to this policy

We may update this policy from time to time. We'll update the "Last updated" date above when we do. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

Contact us

If you have questions about this Privacy Policy or how we handle your information, reach out through our contact form — that's the fastest way to get a direct answer.